h55com is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have as a user of our platform.
h55com ("the Platform", "we", "us", "our") operates an English-language online sports betting and live casino service available at h55com.cam. We are committed to handling your personal information responsibly, transparently and in accordance with applicable data protection principles.
This Privacy Policy ("Policy") describes how h55com collects, uses, stores, shares and protects personal data that you provide to us directly or that we generate about you through your use of the Service. It also explains the rights you hold in respect of your personal data and how to exercise those rights.
This Policy applies to all personal data processed by or on behalf of h55com in connection with the platform, including data collected through the website, account registration, payment processing, customer support interactions and any other channel through which you interact with us. It should be read together with our Terms & Conditions.
h55com serves players primarily in Pakistan. All platform content and this Privacy Policy are written in English. Support is available in English and Urdu. References to payment methods familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are made for contextual familiarity only and do not imply any partnership, data-sharing arrangement or endorsement by those entities.
For the purposes of this Privacy Policy, the following terms have the meanings given below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial details and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, transfer, disclosure and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this context, h55com. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller, acting under the Controller's instructions. |
| "User" / "You" | Any individual who accesses, visits or holds a registered account on the h55com platform. |
| "Service" | The h55com website, account functionality, betting products, casino games and all related features accessible at h55com.cam. |
| "KYC" | Know Your Customer — identity and source-of-funds verification procedures required by the operator. |
| "Sensitive Data" | A subset of Personal Data requiring heightened protection, such as financial account information, identity document details and responsible gambling records. |
h55com acts as the Data Controller in respect of all Personal Data collected from users of the platform. As Data Controller, h55com determines the purposes for which your personal data is processed and the means by which that processing is carried out.
Where h55com engages third-party service providers (such as payment processors, KYC verification services or platform infrastructure providers) to process data on its behalf, those parties act as Data Processors under contractual obligations that require them to handle your data securely, confidentially and only for the specified purposes.
For all data protection enquiries, including requests to exercise your rights, please contact us using the details provided in Section 19 of this Policy.
h55com collects and processes the following categories of personal data:
Full legal name, date of birth, email address, username, password (stored in hashed form), residential address, city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar), and any other details provided during account registration.
Government-issued identity documents (such as CNIC or Passport), proof of address documents, selfie or biometric data collected as part of identity verification, and source of funds documentation where required by compliance procedures.
Deposit amounts, withdrawal requests, transaction history, payment method identifiers (such as wallet IDs, last four digits of cards or account references), and currency (displayed in PKR). Full financial account numbers are processed by payment service providers, not stored by h55com directly.
Details of all bets placed, games played, wagering history, account balance movements, session durations, game preferences and any sports or market selections (including cricket, PSL, ICC tournaments, football and other events).
IP address, browser type and version, operating system, device type, screen resolution, referring URLs, pages visited, time spent on pages, click paths and session identifiers collected via server logs and cookies.
Records of all communications with our customer support team, including email correspondence, live chat transcripts, and any feedback or complaint submissions. Support is conducted in English and Urdu.
Records of any responsible gambling tools activated by you, including deposit limits, loss limits, session time limits and self-exclusion requests. This data is retained to enforce your restrictions and is treated as Sensitive Data.
h55com collects personal data through the following means:
h55com processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, securing and closing your h55com Account, including password resets and account notifications. |
| Identity Verification | Fulfilling KYC and AML obligations, confirming eligibility (age 18+), verifying identity documents and preventing fraud. |
| Service Delivery | Processing deposits, withdrawals, bets and game sessions; displaying correct PKR balances; enabling live sports and casino features. |
| Customer Support | Responding to enquiries, resolving complaints and maintaining support records in English and Urdu. |
| Compliance & Legal | Meeting applicable regulatory, legal and anti-money-laundering obligations; responding to lawful requests from authorities. |
| Security & Fraud Prevention | Detecting and preventing unauthorised access, cheating, collusion, money laundering and other prohibited activities. |
| Responsible Gambling | Implementing and enforcing player-set limits, self-exclusion, and monitoring account activity for responsible gambling indicators. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, user experience and mobile optimisation. |
| Communications | Sending account-related notifications, security alerts and, where you have opted in, promotional communications. |
h55com processes personal data on the following legal grounds, applied to different processing activities as appropriate:
h55com does not sell your personal data to third parties. We may share your data in the following circumstances:
We engage reputable third-party service providers to assist in operating the platform, including payment processors, KYC/identity verification providers, hosting and infrastructure providers, fraud prevention services and customer support tooling. These providers process your data only on our instructions and under confidentiality obligations.
We may disclose personal data to law enforcement, regulators or other government authorities where we are legally required to do so, where disclosure is necessary to protect our legal rights, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering or imminent harm.
In the event of a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to the successor entity as part of the transaction, subject to equivalent data protection commitments.
We do not share your personal data with third parties for their own marketing purposes without your explicit consent. We do not sell data to advertisers, data brokers or unrelated commercial entities.
h55com serves users in Pakistan. The platform's operational and technical infrastructure may involve the processing of personal data in jurisdictions outside of Pakistan. Where personal data is transferred internationally, h55com takes appropriate steps to ensure that such transfers are subject to adequate data protection safeguards, including contractual protections with service providers.
Users should be aware that data protection laws in other jurisdictions may differ from those applicable in Pakistan. By using the h55com platform, you acknowledge that your data may be transferred to and processed in jurisdictions with different legal frameworks. This disclosure does not constitute legal advice — users should consult a qualified legal professional if they require specific guidance on cross-border data transfers.
h55com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, compliance and operational requirements. The following general retention principles apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with h55com's data disposal procedures.
h55com uses cookies and similar tracking technologies to operate and improve the platform. A "cookie" is a small text file placed on your device by a web server. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Declined? |
|---|---|---|
| Required for platform operation — session management, login authentication, security tokens and load balancing. The platform cannot function without these. | No — necessary for platform operation. | |
| Remember your preferences such as language settings, display options and responsible gambling limit confirmations to improve your experience. | Yes — declining may reduce functionality. | |
| Aggregate, anonymised data on how users navigate the platform — used to identify performance issues, improve page load times and understand feature usage. No individual profiling occurs. | Yes — via cookie preferences settings. |
You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain platform features. h55com does not use third-party advertising cookies or sell cookie data to advertisers.
h55com is strictly prohibited to individuals under the age of 18, or the higher minimum age required by the operator or applicable license jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care has registered on h55com without your knowledge, please contact us immediately using the details in Section 19. We take children's privacy and the prevention of underage gambling seriously.
Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by h55com. To exercise any of these rights, please contact us using the details in Section 19.
You may request a copy of the personal data h55com holds about you and information about how it is processed.
You may request that inaccurate or incomplete personal data be corrected or updated without undue delay.
You may request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
You may request that processing of your data be restricted in certain circumstances while a dispute or verification is pending.
Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format.
You may object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling grounds.
h55com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These include:
While h55com takes data security seriously and maintains robust protections, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to affected users, we will take prompt remediation action and provide notification in accordance with applicable requirements.
The h55com platform may interact with third-party service providers in the course of delivering the Service, including identity verification partners, payment processors and platform infrastructure providers. These parties are bound by contractual data processing agreements with h55com and are not permitted to use your personal data for their own purposes beyond what is required to fulfil the contracted service.
h55com does not embed third-party social media plugins, advertising networks or cross-site tracking technologies on the platform. No personal data is transmitted to social media platforms without your explicit initiation of such a connection (e.g., sharing content manually).
Payment provider names referenced on the platform — Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and others — are cited as familiar Pakistan payment context only. They are separate entities with their own privacy policies governing how they handle data. h55com does not control and is not responsible for the privacy practices of third-party payment providers.
h55com takes particular care with financial and payment-related personal data. The following principles apply:
Full financial account credentials (such as complete card numbers, full bank account numbers or wallet PINs) are processed directly by the relevant payment service provider and are not stored on h55com's systems. h55com retains only sufficient payment identifiers needed for transaction matching and withdrawal verification (e.g., truncated references).
All deposit and withdrawal transactions are logged and retained for compliance and dispute resolution purposes. Transaction records include amounts in PKR, timestamps, payment method type and transaction status.
Payment transaction data may be shared with fraud prevention services and payment processors as part of routine security screening. This processing is based on our legitimate interest in preventing financial crime and protecting the integrity of the platform.
h55com maintains records of all responsible gambling tools activated by users. This includes deposit limits, loss limits, session time limits and self-exclusion requests. This data is treated as Sensitive Data and subject to heightened access controls.
Responsible gambling records are retained beyond the normal account lifecycle to ensure that prior self-exclusions or restrictions are honoured in the event of any future account re-registration attempt. This processing is based on our legitimate interest in preventing harm and fulfilling our duty of care to users.
For more detail on the responsible gambling tools available on h55com, please visit the Responsible Gambling page.
h55com may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or platform functionality. When material changes are made, we will update the "Last reviewed" date at the top of this Policy and, where appropriate, provide notice to registered users via email or a prominent platform notification.
We encourage you to review this Policy periodically to remain informed about how h55com handles your personal data. Your continued use of the Service after a Policy update constitutes acknowledgement of the revised terms.
For all privacy-related enquiries — including requests to exercise your data subject rights, questions about this Policy, or concerns about how your personal data has been handled — please contact the h55com support team:
Website: h55com.cam
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Languages: English and Urdu
Please include "Privacy Request" in the subject line of your email, along with your registered email address and a description of your request. We will acknowledge your request and aim to respond within a reasonable timeframe. Email addresses displayed on this page are plain text only — please copy and paste into your mail application to contact us.
Six principles that underpin every data handling decision on the h55com platform.
h55com never sells your personal data to advertisers, data brokers or unrelated third parties. Your information is used solely for platform operations and legal obligations.
All data in transit between your device and h55com is protected with TLS/HTTPS encryption. Passwords are stored in one-way hashed format only — never in plain text.
Only authorised personnel and contracted service providers can access your personal data, and only to the extent required to fulfil their specific operational role.
We collect only the personal data necessary for the described purposes. Redundant or expired data is securely deleted or anonymised in accordance with our retention schedule.
Access, correction, erasure, portability and objection rights are available to all users. Contact support to submit a data rights request — no fee is charged for reasonable requests.
Material changes to this Privacy Policy are communicated proactively. The "Last reviewed" date is updated with each revision so you always know when the Policy was last changed.
Our support team is available 24/7 in English and Urdu. Visit the FAQ for quick answers, or head to the homepage to explore the platform.
Platform rules covering account eligibility, bonus terms, wagering requirements, betting rules and user obligations.
Read TermsGuidance on deposit limits, self-exclusion, session controls and accessing support if gambling is affecting your wellbeing.
Read Responsible Gambling